Refund policy

JollyBaby Returns & Refunds

Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or preference.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with photos so we can assist you.

JollyBaby Order Changes & Cancellations

Because each suit is handmade specifically for your order, cancellations or changes may not be possible once crafting has begun. Please contact us as soon as possible if you need to make a change to your order.

JollyBaby 30-Day Warranty

Every JollyBaby order is covered by our 30-Day Warranty when purchased at checkout. If your item arrives damaged, defective, or in the incorrect size, please contact us within 30 days of receiving your order.

To request a warranty claim, please provide your order number and clear photos of the item showing the issue. Once approved, we’ll work with you to provide an appropriate replacement or resolution.

This warranty does not cover normal wear and tear, accidental damage, misuse, or changes of mind.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at StaffTeamUsa@outlook.com.